All Bairds Windows products are manufactured to exacting quality standards, in a controlled environment and it is the responsibility of the installer to ensure the product is fit for the intended use, and has been properly transported, stored, installed, adjusted, used and maintained.
Bairds Windows Ltd ("Vendor") undertakes with the Purchaser that in any event the Purchaser proves to the satisfaction of the Vendor that any component part of the product's) supplied is defective as to material or workmanship the Vendor will at its discretion repair or replace the same, or with suitable alternative, free of charge to the Purchaser.
This undertaking only applies to defects notified to the Vendor within: Wood frame and sash – the vendor warrants that all wood components are free from defects in workmanship and materials that could affect performance for a period of 30 years). Ironmongery and seals – the vendor warrants hinge systems and handles for a period of 10 years against functional failure. Surface finishes for ironmongery are not covered by the Warranty. Replacement ironmongery will be supplied and fitted under warranty within one year of delivery after which replacements are supplied for the customer to fit.
Surface Treatment – the vendor warrants that the standard 3 coat opaque and or stain finished joinery for 5 years against blistering or flaking but excluding natural resin exudation and movement around knots. Consideration should be given to the effect of extreme climate can make on the lifespan of surface coating. See maintenance instructions.*** Sash window spring balance – the vendor warrants the spring balance mechanism for a period of 10 years against functional failure. If the failure occurs on the first five years of the warranty period the company will supply and fit a replacement balance, but if this occurs in the second five years the company’s obligations are limited to supplying the replacement balance but not the cost of installation. Double glazed units and glass – the vendor warrants that the glass will comply with the standard visual quality standards.** The vendor warrants that seal on double glazed units will be free from failure (failure is taken to mean failure of the insulated glass resulting in penetration of moisture on the glass inside the airspace) for a period on ten years from delivery. If a failure occurs in the first five years the vendor will be responsible for the supply and fitting of the replacement glass units. If failure occurs in the second five years then the vendor is limited to supplying the units only. Coatings – warranty covers the coatings against peeling, cracking (over greater than 5% of the coated area, damage resulting from fungal growth within the coating, significant ‘yellowing’ of the coating and premature erosion of the film leading to areas of exposed timber.
Exclusions to this Warranty are:-
a) where the defect is due to normal wear and tear or misuse of the whole or any part of the products. Damage to the surface coating has occurred by physical damage, for example damage caused by window cleaner’s ladders, damage to cill extension joints by handling or installation, pet damage, chemical damage caused by bad maintenance or poor design of building.
b) where damage or malfunction has occurred due to the product being incorrectly stored and/or installed or repaired, altered or work processed or pollution from surrounding area in whole or in part to standards as set by Vendor and good practise of installation
c) where any maintenance of the products has been carried out other than that detailed in the maintenance instructions;
d) the Guarantee/Warranty excludes glass breakage, damage or faults due to accident, misuse or negligence, excessive cleaning processes or hosing down of product;
e) where the Purchaser fails to give written notice of the defect to the Vendor within 7 days of delivery/installation;
f) where products have been stored in an unventilated area prior to fitting or areas that have been unventilated during the construction process;
g) in the event of a component or part failing on products/items supplied only which are due to defects caused by manufacturing, materials or workmanship, our liability is restricted to the supply only of a replacement product/part or providing a factory authorised repair to the returned product. No liability is accepted for any charges for installation, painting or storage or any other consequential costs.
h) the benefits of this document are not available to the Purchaser until all monies payable by the Purchaser to the Vendor are paid in full.
i) where damage that is caused by external causes outside the control of the company which shall include, accident, fire, disaster. Burglary.
j) where products have been exposed to unusual physical conditions or where surface wear has been caused by natural elements.
k) where there is exudation of resin or extractive staining around knots. See maintenance instructions.
This Guarantee/Warranty is transferable; it is given in addition to and in no way substitutes other conditions and warranties implied by law and include consequential damage and faults due to accident or neglect by the Company's servants provided the Company is notified within seven days.
Clear and Flat: It is important to check your glass before any rendering, plastering or other works adjacent to the glass takes place and as early as reasonably practical. Standing 2 meters away (3mtrs for toughened, laminated and coated glass) or as far as you can if 2 meters is not possible, look directly through the glass, not at it, in natural light but not direct sunlight with no visible moisture on the surface of the glass at a 90° Angle to the window. It is acceptable to see bubbles/ blisters, fine scratches not more than 25mm long or minute particles providing they are neither obtrusive nor bunched; smears, finger prints, material, dirt are not acceptable. Toughened glass due to the process of toughening may show some visual distortions this will not affect the window performance and Laminated glass is made up of several layers so may have a few more blemished than clear flat glass. Low emissivity coating can in some conditions look like the glass is hazed or cloudy this is normal.
Patterned glass is manufactured differently so the above does not apply.
Internal condensation is caused due to high humidity levels with in the house this is caused by breathing, cooking, washing up, bathrooms, laundry, wet out door clothing, heaters, indoor plants and the drying out period of a new build.
External condensation this is caused by the glass being energy efficient and keeping the heat in with the outer pane being colder than the dew point outside it will dissipate quickly as the temperature rises.
Condensation in between the two panes of glass means that the seal around the double glazed unit has failed and needs to be replaced.
Reported defects: we will send out our Fabricator as soon as possible on agreement with our customer. The following costs will be incurred if the product has been poorly fitted by others or badly/maintained which will be £25.00 per hour from the time of leaving the factory to returning to the factory. If a product has been fitted correctly and just needs a slight adjustment there will be no charge. We would advise all products especially doors must be plumb, level, straight and square; frames must not be over screwed or distorted for the lock and keeps to work.
DO NOT remove any of the CE/Qmark labels as these identify your item and it may incur a charge or invalidate your warranty if you do.
With proper care and attention, factory finished door sets, windows and conservatories will give extended life between redecoration cycles. To achieve this performance, the following should be observed: A least once per year, but do not allow dirt or debris to accumulate leading to excessive mould growth, all coatings should be washed with mild detergent to remove any surface pollution. All hinge mechanisms and handles should be checked at least biannually and quarterly in coastal areas for ease of operation and lubricated with light oil suitable for the purpose, as required. Weather seals should be cleaned at least once per year to remove any dust or grime in accordance with the manufacturer’s instructions. Ventilators should be cleaned at least once per year to remove any dirt or grime in accordance with the manufacturer’s instructions. Action, any area of damage or disturbance of the coating system with a localised repair in line with the recommendations below. First and subsequent re-decoration: All areas to be recoated should be lightly abraded with a fine grade abrasive paper washed down with a mild detergent solution and rinsed with clean water to remove dust, insects and other contaminants, which can form a base for algae and fungi growth. Where the coating system is intact but requires a cosmetic coat, the following procedure should be followed: using a good quality, long haired, synthetic brush designed for use with acrylic paints apply 1 or 2 coats of the translucent top coat . Allow to dry for 4 hrs between coats. Where minor flaking affects small areas of the topcoat but the timber is not exposed the following should be followed; abrade damage area with fine grade abrasive paper to remove all unsound coating and feather out to leave a smooth surface, clean and wash to remove dust and dry thoroughly. Using a good quality, long haired, synthetic brush designed for use with acrylic paints apply 1 or 2 coats of the translucent top coat. Allow to dry for 4 hrs between coats. If the area is widespread, it is recommended that the whole frame is lightly abraded and repaired as described above with a second coat applied to the complete frame. Resin Exudation – resin occurs naturally in timber, in pockets within the wood or associated knots. Some timber species are naturally more resinous than other, but the presence of resin is normally not detectable when joinery is manufactured. Where it has exuded through the coating although unsightly, it is better not to remove fresh sticky resin. In practise, this can be very difficult, and its presence indicates that the exudation is still continuing. Remedial work is often best left until the first maintenance period, by which time the resin has normally fully crystallised. The best remedial treatment is to allow it to weather until it dries and oxidises, forming a white crystalline powder. The dried resin can then be removed with a stiff nylon or natural bristle brush, and any remaining residues washed off with a cloth. Water based coatings often allow the passage of resin to the surface without damaging the coating. If the finish is not damaged, by over-vigorous scrubbing during crystal removal, recoating is often unnecessary, but otherwise an overall application of the finish coat restores the general appearance of the timber and its protection.
Mastic Seals- Whilst generally used in ensuring the effective weather sealing of our products some discolouration of the mastic is a natural occurrence and is unavoidable.
Should any damage be more extensive than this please contact us for further advice.
Further details available by request from: firstname.lastname@example.org